Privacy Policy — Tarang Properties
Effective Date: [10/29/2025]
Website: https://tarangproperties.com/
Contact / DPO (Data Privacy Officer): privacy@tarangproperties.com
Telephone: +91 93688 72895
Office: Shop No. 4 & 11, Shopping Complex, Prakash City, Kashipur, Uttarakhand, India
This Privacy Policy explains how Tarang Properties (“we”, “us”, “our”, “Tarang Properties”) collects, uses, stores, discloses and protects personal information that we obtain about you through: (a) our website; (b) Facebook, Instagram and other social media lead forms and advertising; (c) telephone, email or WhatsApp enquiries; (d) offline forms and in-person interactions; and (e) any other service, product, application or channel operated by Tarang Properties (collectively, the “Services”).
By interacting with our Services (including by submitting a lead form, contacting us, or using the website), you accept the practices described in this Privacy Policy. If you do not agree, do not provide personal information to us.

1. Scope & Applicability

1.1 This Policy applies to all personal data collected or processed by Tarang Properties in relation to the Services and our business activities, including lead generation and client services for property sale, resale, rent and related consultancy.
1.2 It applies irrespective of the method of collection (online, offline, telephone, or third-party platforms).
1.3 Where local laws impose additional or different obligations (for example, GDPR for EU residents, CCPA/CPRA for California residents), we will comply with such laws for individuals subject to them; this Policy documents core practices and the additional rights available where relevant.

2. Definitions

• Personal Data / Personal Information: Any information that identifies or can reasonably identify an individual (e.g., name, phone number, email, address).
• Sensitive Personal Data / Special Categories: Information such as health, religion, biometric data, caste, political opinion — we do not collect these categories except where expressly provided by you and only with explicit consent.
• Processing: Collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, combination, erasure or destruction of personal data.

3. Types of Information We Collect

We collect the following categories of personal information, according to where and how you interact with us:
A. Contact & Identity Information
• Full name, preferred name, title
• Phone number(s) (mobile / landline / WhatsApp)
• Email address
• Postal address and city / state / country
B. Property & Transactional Details
• Property interest (buy / sell / rent / resale / plot / villa / apartment)
• Budget / price range
• Preferred locations (Prakash City, Prakash Residency, Prakash County, etc.)
• Additional details you provide about the property (unit number, amenities, condition)
C. Marketing & Engagement Data
• Whether you consent to marketing and communication
• Interaction history with our emails, ads, site visits and messages
D. Technical & Usage Data
• IP address, device identifiers, browser type, operating system, pages visited, referrer, timestamps (collected via cookies and analytics)
• Form submissions, Facebook / Instagram lead metadata when you submit a lead form
E. Payment / Financial Data
• If required for a transaction: bank details, UPI, payment receipts — only where necessary and never stored insecurely. Payment information may be processed by our trusted payment partners.
F. Other
• Any additional information you voluntarily supply (e.g., identity documents, KYC when legally required).
We do not require nor intentionally collect special category data (religion, health, etc.) unless you voluntarily provide it and consent to its use for a legitimate purpose.

4. How We Collect Personal Data

• Directly from you via website forms, phone calls, email, WhatsApp, offline forms, and in-person meetings.
• Via lead forms on Facebook and Instagram (Meta) where Meta provides us the lead data you submit; Meta’s platform privacy policies apply to how Meta handles your data.
• From third-party sources (e.g., public records, property portals, referral partners) where you have consented or where permitted by law.
• Automatically through cookies, logs, and analytics when you visit our website.

5. Purposes for Processing & Legal Basis

We process personal data for the following purposes and legal bases:
1. To respond to enquiries and manage leads (contractual necessity / consent / legitimate interest). This includes contacting you about properties, booking site visits, quoting prices, and processing transactions.
2. To provide brokerage, rental, sale, resale and property management services (contract performance).
3. To run targeted lead-generation advertising and marketing (consent or legitimate interest where permitted). For lead ads on Facebook/Instagram, we rely on your consent when you submit a form.
4. To perform KYC, anti-fraud, background checks and verify identity (legal obligation / legitimate interest).
5. To process payments and invoices (contractual necessity / legal obligation for taxation).
6. To improve our services and website through analytics and testing (legitimate interest).
7. To send service messages, alerts, newsletters and promotional offers (consent for marketing; you may opt out anytime).
8. To comply with legal and regulatory obligations (legal obligation).
9. To protect our legal interests and enforce our terms (legitimate interest / legal obligation).
10. To anonymize or aggregate data for business insights (legitimate interest).

6. Sharing & Disclosure

We will not sell, rent, or trade your personal information to third parties. We may share personal data in the following limited situations:
6.1 Service Providers & Processors: We share data with trusted third-party vendors who process data on our behalf — CRM providers, cloud hosts, payment processors, marketing platforms (e.g., Meta, Google), legal and accounting firms, and site-visit partners. These parties act under binding contracts and are required to maintain confidentiality and implement appropriate security measures.
6.2 Developers & Builders: With your explicit consent, we may share details with property developers (Ashish Builders & Developers, ELDECO, others) solely for property sale, booking, or related services.
6.3 Legal Requirements: We may disclose information to comply with legal obligations, court orders, governmental or regulatory authorities, or to respond to law enforcement requests.
6.4 Protection of Rights: We may disclose personal data to protect the rights, property, or safety of Tarang Properties, our employees, customers or the public.
6.5 Business Transfers: If Tarang Properties is involved in a merger, acquisition, reorganization or sale of assets, personal data may be transferred to the acquiring entity under contractual protections. Customers will be notified where required by law.

7. Facebook/Instagram Lead Forms — Special Notice

When you submit a lead form via Facebook/Instagram ads, Meta (Facebook) collects data and shares it with Tarang Properties as the advertiser. Tarang Properties receives form fields (name, phone, email, etc.) and lead metadata. Meta’s privacy policy governs how Meta processes data; Tarang Properties processes your data thereafter for the purposes stated in Section 5. For details see Meta’s platform privacy pages.

8. International Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction (for example, cloud servers, CRM systems, or service providers located abroad). Where such transfers occur, we ensure appropriate safeguards (standard contractual clauses, data processing agreements, or applicable legal mechanisms) to protect your data consistent with Indian law and, where applicable, GDPR requirements.

9. Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy and:
• Active leads / inquiries: Up to 3 years after last contact, unless you request deletion sooner.
• Transactional records (bookings, sales, invoices): Up to 7 years for accounting, tax and statutory compliance.
• Marketing contacts: Until you withdraw consent or opt out.
• Legal obligations / disputes: For the period necessary to comply with legal obligations or to resolve claims (may exceed 7 years where required).
• Anonymized data: Indefinitely for analytics and business insights.
If you request deletion of your personal data and there is no legal basis to retain it, we will delete or de-identify it within a reasonable time and confirm once completed.

10. Your Rights & Choices

Depending on applicable law, you may have the following rights:
• Access: Request a copy of personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion / Erasure: Request deletion of personal data where no legal retention requirement exists.
• Portability: Request a portable copy of your personal data in a commonly used machine-readable format.
• Restriction / Object: Request restrictions on processing and object to certain processing (e.g., direct marketing).
• Withdraw Consent: Withdraw any consent you previously gave for processing.
• Complain: Lodge a complaint with a supervisory authority (e.g., relevant privacy regulator) if you believe your rights are violated.
How to exercise your rights: Email privacy@tarangproperties.com or call +91 93688 72895. We will verify your identity before responding and will respond within reasonable timeframes required by applicable law (or in good faith within 30 days where no specific legal deadline exists).

11. Cookies, Tracking & Analytics

Our website uses cookies, web beacons, pixels and similar technologies to operate the site and provide analytics and advertising services. These include:
• Essential cookies (required for site functionality).
• Performance & analytics cookies (to measure site use).
• Advertising / targeting cookies (to run and optimize ads on platforms like Facebook/Instagram and Google).
You can manage or disable cookies through your browser settings or via any cookie controls provided on our website; however, disabling some cookies may affect site functionality.

12. Security Measures

We implement reasonable technical and organizational measures to protect personal data, including:
• Restricted access controls and role-based access
• Encryption in transit (TLS/HTTPS) and at rest where appropriate
• Secure hosting environments and reputable cloud providers
• Regular backup and logging, anti-malware protections
• Supplier due diligence and contractual safeguards with processors
Despite our safeguards, no security system is impenetrable; absolute security cannot be guaranteed. In the event of a confirmed data breach, we will follow applicable legal obligations, notify affected individuals and relevant authorities as required, and take remedial action.

13. Minors & Children’s Data

Our Services are not directed to children under 18. We do not knowingly collect personal data from minors. If a parent or guardian believes we have collected information about a minor without consent, contact privacy@tarangproperties.com to request removal.

14. Marketing Communications

We may send promotional emails, SMS or WhatsApp messages about properties and offers where you have provided consent or where we have a legitimate interest and you have not opted out. Every marketing communication includes an easy way to unsubscribe or opt out. If you opt out, we will not send further marketing messages but may still send transactional or service messages.

15. Third-Party Links & Embedded Content

Our website may include links or embedded content from third parties (payment gateways, mapping services, developer sites). These third parties have their own privacy practices and Tarang Properties is not responsible for their content or privacy. We recommend reviewing each third party’s privacy policy.

16. Data Breach Notification & Incident Response

We maintain an incident response plan. In the event of a personal data breach that creates a risk to your rights, we will:
1. Contain and investigate the incident.
2. Notify affected individuals when required by law and provide recommended protective steps.
3. Notify relevant regulators where legally required.
4. Implement remediation measures and review controls to prevent recurrence.

17. Liability, Indemnity & Limitation

To the extent permitted by law, Tarang Properties’ liability for privacy-related claims is limited to the remedies required by law. You agree to indemnify Tarang Properties against any liability arising from your breach of this Policy (e.g., providing false information or misusing Services). This clause is subject to applicable consumer protection and mandatory legal provisions.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements or business operations. Any material changes will be posted on our website with an updated “Effective Date.” Your continued use of our Services after a change indicates acceptance of the revised Policy.

19. Governing Law & Jurisdiction

This Policy and any disputes arising from it are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts located in Uttarakhand, India, unless otherwise required by applicable law.

20. Contact & Complaints

For questions, requests to exercise your rights, complaints, or concerns about how we process personal data, please contact:
Data Privacy Officer
Email: privacy@tarangproperties.com
Phone/WhatsApp: +91 93688 72895
Office: Shop No. 4 & 11, Shopping Complex, Prakash City, Kashipur, Uttarakhand, India
Website: https://tarangproperties.com/
If you are unsatisfied with our response, you may escalate to the relevant data protection authority in your jurisdiction.

21. Additional Disclosures (optional / recommended)

• Record of Processing Activities: Tarang Properties maintains internal records of processing activities as required by applicable law.
• Cross-border Safeguards: For transfers to countries without equivalent data protection, we rely on contractual safeguards (SCCs) and technical measures.
• Business Continuity & Backups: Data backups are retained in secure encrypted storage and tested periodically.

22. Final Note & Legal Review

This Privacy Policy is intentionally comprehensive to protect both our customers and Tarang Properties. Please review and finalize the contact email addresses and any legal contact details. We strongly recommend that you have this document reviewed and customized by a qualified lawyer to ensure full legal compliance with India’s laws, any regional data protection requirements (e.g., GDPR for EU data subjects), and any sector-specific rules that may apply.
23. No Third-Party Representation Disclaimer
Tarang Properties operates solely as an independent entity. We do not have any contact, contract, partnership, franchise, joint venture, agency, or agreement with any third party, individual, broker, or agency to conduct commercial transactions (including but not limited to sale, purchase, booking, or renting of houses, plots, apartments, or commercial properties) on our behalf.
If any person, agency, company, or other entity approaches you claiming to represent Tarang Properties, it is solely your responsibility to verify their authenticity directly with us through our official contact channels listed in this Privacy Policy.
Tarang Properties will not be liable or responsible for any loss, damage, fraud, or misrepresentation arising from dealings with unauthorized individuals or entities.
24. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
All disputes, claims, or matters arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Kashipur, Uttarakhand, India.